Gold-filled jewelry has a thick layer of real gold that’s pressure-bonded to a high-quality base metal (usually jewelers’ brass). This means:

    •    It contains up to 100x more real gold than gold-plated jewelry.

    •    The gold layer won’t flake, chip, or fade easily — it’s built to last for years with proper care.

    •    It’s safe for sensitive skin and maintains its shine beautifully over time.

On the other hand, gold-plated pieces only have a thin, electroplated coating of gold — often just a few microns — that wears off quickly with everyday use.

💛 In short: gold-filled jewelry costs more because it uses more real gold, lasts significantly longer, and looks and feels closer to solid gold — making it the perfect balance between luxury and affordability.

Once your order is placed, we process it within 1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.

We want you to love your jewelry, and if you’re not completely satisfied, we’ve got you covered. You can return or exchange your item within 14 days of delivery, provided it’s in its original condition and packaging. However, personalized or custom-made pieces are final sale.

To start a return, visit our Returns Portal or reach out to our support team. Please note that return shipping costs will apply.

Yes! All IJX pieces are made with high-quality 14k and 18k gold-filled materials, which are nickel-free and hypoallergenic — safe for most sensitive skin. We choose every piece with comfort and quality in mind, so you can wear your jewelry confidently every day without irritation.

If you ever notice irritation or sensitivity, don’t worry — everyone’s skin is different. Here’s what to do:

    •    Remove the jewelry right away and gently cleanse the area with mild soap and water.

    •    Let your skin rest for a few days before trying again.

    •    If irritation returns, it could be a reaction to body chemistry or lotions, not the jewelry itself. Try cleaning the piece with a soft cloth to remove any residue.

    •    For extra-sensitive skin, you can apply a thin layer of clear barrier (like jewelry shield or clear nail polish) on the inner surface that touches your skin.

Our pieces are made to be hypoallergenic and safe, but your comfort always comes first.

To keep your IJX pieces shining:

• Store them in a dry place, away from humidity or lotions.

• Avoid wearing them in the shower, pool, or while applying perfumes.

• Gently wipe with a soft, dry cloth after each wear to remove oils or residue.

Our gold-filled jewelry is made to last — a little care goes a long way in keeping it beautiful for years to come. ✨